As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. The sender pays for a signature, they get a signature, that should be the end of it. Small time it may be, but it is still an offence, and you never know, the driver in question might be close to the brink on similar complaints. 10:48 PM, on #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Copyright © 1995-2020 eBay Inc. All Rights Reserved. 11:41 PM. If you still draw a blank then you have a problem because if you open a case for non-receipt, the seller will simply enter the tracking number and eBay will see that the parcel has been 'delivered' - you'll lose at that point. ‎12-02-2017 It happened to me a while ago, a parcel sent from China was supposedly delivered to me and signed for . Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. This is what I was told by Australia Post. Thank them for their patience: “Thank you so much for your patience and help with thi… on but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. I sold a DVD on august 3rd. I check my email and it said it was delivered and signed for by Catchman. It could have been an empty satchel or satchel with random small item delivered to a any residence and that seems to result in the 'Item delivered' status appearing on the Australia Post tracking system. we have asked ebay to send us proof of shipment but they say they have no idea instead we have to ask with the seller. I literally bolted to the letterbox as soon as I received notification and there was nothing. I wouldn't do it on the phone, though, if they have a local office. Since I printed the label directly from ebay and it provided his address, and shows as delivered… Fortunately, this is … If a payment is funded with a credit card and a chargeback is able to be initiated, the requirements for proof of shipping are usually more strict for the seller to be eligible, and they would generally need to provide proof of the exact shipping address the package is sent to (anecdotally, at least). we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. EBAY security personnel please look into this elaborate scam asap. You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page. - edited I've ordered something which I have not received. Still holding out hope that it shows up at some point. I dont dispute that the seller dispached the goods in good faith but when they didnt arrive he basically said it was my problem. Recently, I bought a brand new Samsung Galaxy S8 from ebay. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. You'll be able see the item's expected delivery date, and the address it's being shipped to. on Counter staff with potential customers building up behind you may react differently. It was posted via UKmail. You will have to try phoning them now , and ask where their Driver left your parcel, and keep Phoning / Emailing until you know where your parcel is. I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. But I didn't recieve or sign for anything. 03:34 PM. this is a **bleep** company ripping off people in the name of buyer's protection. 11:42 AM, No point going to Paypal - they only require proof of postage (as per Australian law). Yes, other buyers have found themselves in this situation. Thank you for this information. I will keep this thread updated on progress of my case. Include the following points: 1. Anybody buying from the seller whose goods never arrived at my house will not learn that my package disappeared. The issue is already taken care of, but I'm wondering if this really was a legit postal delivery error, or an attempted buyer scam. If it is marked a delivered, the recipient is the one who needs to chase up AP. I ordered an item and the seller used the GSP which made it worse. How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to … If so, he would have been forced to refund and claim from the courier himself. In my case today I was refreshing the tracking information page on the Aus Post website and saw that the item (sent via express post street mailbox) was just delivered. My understanding in this situation is that you need to lodge a disputed delivery claim with Australia Post. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. Sounds like seller wrote the address rather than printed an imported label, so it may yet be the seller who got the address wrong and not be APs fault at all. 07:21 PM, on Yes - and the amount includes postage, so if the item is $650 with $100 postage, the seller needs to use SOD to be eligible for seller protection. On eBay, under the full policy, it states: "If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. Are both you and the seller is the Express zone? thank you for your response. I had this situation a couple of years ago. 06:05 PM. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Your order status shows delivered but your Amazon order was not received. So not crazy expensive but definitely enough to care about. Ebay claims, they offer buyer and seller protection but what sort of protection is this? It's hardly the sellers fault that the courier was competent. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Negative feedback comments indicate item (iphone8) has not arrived and no tracking information was provided. tracking shows only the name of suburb not the address. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. Ask for help: “I hope you don’t mind helping to locate this package.” 4. ‎12-05-2017 They can check the scanner used on delivery and confirm GPS delivery details. The case alone would have given him a defect, and too many defects has a serious impact on the account. Did you open a INR case. This will save you the hassle of customers claiming they haven’t received an order when tracking shows it does. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. .......................................................................................................... Did you not read the post. You will have to try phoning them now , and ask where their Driver left your parcel, and keep Phoning / Emailing until you know where your parcel is. Package shows as delivered; have not received item I ordered a brand new Xbox One X for $477.05 including shipping on eBay, shipped by USPS with no signature required and $50 insurance. ebay is not at fault here it is Aust Post you need to take it up with. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. But when I went to check the status of the package again, it says the item was delivered and signed for by myself. 12:22 AM. Mail item has not arrived by the expected date. 6pm came and still no package. . 10:49 PM. ... due to the package never arriving. Note each possibility and how the customer can help (see below). Fortunately, this is … EBay gave him a refund, he got the item 10 days later, shipping received confirmation came to me, and he is ignoring my emails. ‎12-02-2017 on Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. You can find your order's delivery information in your Purchase history. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. Clearly a shipping company mistake. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. I recently purchased an item from ebay. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. You returned the item but the seller didn’t send you a refund. To be fair this is always a difficult one for ebay but they do tend to side with the buyer if its Royal Snail, the Problem is anybody can just claim it was not delivered & somebody else must have it do you have the items recorded number if so at least look at royal Mails track & trace you may just recognise the signature or at least you can varify its not yours or one of your family, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. 4 Reasons for an "Item Not Received" Case. In case you're wondering, the card was $83. upon investigation, AU post says item delivered to my mail box, but how can they deliver to mailbox which is always locked? 10:46 PM I've attempted to contact the seller but no luck. There was a post a couple of days ago from a seller who won a not delivered case onl to have it reversed because the buyer sent a stat dec so that may be worth trying with ebay. ‎12-03-2017 Find a Missing Package That Shows As Delivered. Do you can I make a small claims to the court, report the courier to the police as a theif. - edited If you open a dispute, I'd probably suggest you start with eBay. From today I will not buy from any seller who uses myHermes. What can I do about it? This is how things started for me. 10:15 AM. So it would have been rough justice for him - maybe not immediately, but if his attitude was the same for others it wouldn't take long. 11:19 AM. The package was out for delivery on Sat Nov 18, but then later that day it … on I just wish I could talk with someone other than the ebay customer service representatives who don't seem to acknowledge that this is an elaborate scam. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. If Paypal find against you then call them and ask to speak to a supervisor. Lets face it when you buy something you expect to receive it. They have protocols in place to deal with compensation claims in these situations. Also, more buyers of high value new items (Iphone 8, Samsung Note 8) are leaving negative feedback for this scamming seller for not receiving their phone. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Ebay is like the Wild West, rough justice. ‎12-07-2017 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Only with 1 day remaining on the ebay case seller updated dispute case with tracking information. In person is likely to make more of an impression. Since I added to this thread there has been 4 new negative feedbacks emerge on the sellers feedback page from buyers who have also purchased new Apple Iphone 8  from this seller. Have you checked your wheelie bid, shed or any other outside areas? It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). ‎12-07-2017 It has been a week since the package shows as delivered. This is one of the reasons that sellers get unfair defects which lead to them losing their account. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Thank goodness the buyer didn't open a case. This is obviously a loophole and threatens ebay buyer protection. As a last resort if you funded the payment with a credit or Visa debit card then you can ask your bank about a chargeback. tracking shows only the name of suburb not the address. 02:02 AM. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Learn more about asking eBay … The package was showing as signed for so a refund would NOT have been obtained from opening an ebay case. Write a “Etsy Package Was Not Delivered” note and keep it handy. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. I had at one time a sig on my e-mail "I live in Halewood, there are No Secure Places to Leave Parcels". Since I returned I have only bought relatively cheap items. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. ‎12-02-2017 Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Hey everyone, thanks for the great advice. https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol... (expand "read our full policy", then expand "When a buyer doesn't receive an item"). 6pm came and still no package. So is the SOD just for Ebay or is it for Paypal as well? So, don't get … Apologize: “I’m so sorry this happened.” 2. ____________________________________________________, Chasing Australia Post is only as good as what extra insurance was placed on it. PayPal will also require the seller show proof of the delivery address - this can somtimes be just a postal receipt with the postcode, rather than the full delivery name or address, though. About 2 hours later I received my deliveries, but not the parcel that was showing delivered. 08:00 AM, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I just get the, "but sir, tracking information says it was delivered". If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. tracking shows item delivered but we have never received the item. Not sure if a bulky Iphone 8 plus original packaging box would fit into the mouth of the mailbox. on tracking shows item delivered but we have never received the item. Package tracking shows delivered, buyer did not receive. At that point, it's between you and the shipping carrier. I recently purchased an item from ebay. 01:09 PM. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … So I did the right things sent it to my work. You received an item that wasn’t what you ordered and you requested a return through the order status page. I can't find it on PayPal's user agreement under the seller protection policies, I know it used to be there but it's not mentioned in the current policies. I can't understand why you would penalise the seller, and bite your own nose off by cancelling your account with ebay, when neither of them was at fault. ‎12-08-2017 Presumably you paid with Paypal so open a Paypal dispute, ebay may accept delivery to a suburb as proof of delivery but Paypal should not do so. If you go down the road of saying "the signature could be anyones" then the whole idea of signing for something to prove delivery would crumble. Australia Post Tracking is then updated to say that the item has been delivered. Assure the customer you’re on it: “Let me see what I can do to help.” 3. I filed a report with the Post Office, but they said the shipper has to file the claim, not the intended recipient. All this was after I received seller initiated notification from ebay that the item was posted last Tuesday (28th November). on Australia Post also tell me it was scanned at the destination mail processing centre. Exactly what happened to me today after purchasing a new Iphone8 plus back on November 10. They only require proof of sending for the seller to be covered, The buyer can still get a refund but the cost will be down to Paypal, not the seller. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. eBay then refused to allow me to give negative feedback even though I had not relieved the goods and lost the money. I hope Ebay acknowledge this serious issue asap. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. To keep you posted, I explained the situation to Ebay and they started a 'refund' process though I'd still rather just have the card. It's blatantly obvious the seller is scamming people and he will probably continue to get away with it. Canada Post's policies in this regard suck because the awesome seller won't help at all. I've contacted the courier company & the seller but no reply yet. ‎12-05-2017 If the seller didn't add a $3 signature to a several hundred dollar purchase then it's doubtful they put insurance on it therefore you may only get $50 from AP. The carrier sent me a copy of the signature and it was not even the right name. this is weird. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. Australia Post can only tell me it was delivered to some address in a nearby suburb (They don't have record of the exact address the satchel was delivered to). Track status shows as Delivered. ‎12-03-2017 We require proof of signature to confirm delivery for items with a total cost of $750 or more.". I raised a case with Ebay and Australia Post who are currently investigating. If Track shows my item as successfully delivered, but I have not received it, what should I do? ebay does tend to handle high-value claims a little more shrewdly, so I would like to think they are unlikely to find in favour of the seller on the basis of a tracking number, delivered status, and postcode, but it may require a phone call to make sure. If the parcel was not a pre-paid satchel, then the delivery address will have been recorded and that documentation will only serve to disqualify them from protection if they sent it to a random address. we have asked seller about the proof of shipment to our address, first he said he had written right address  but later he stopped responding rather he opened a case. It was posted via UKmail. If that fails, then go to PayPal - things change often so you may want to get confirmation, but as far as I know the current rules are you can open a PayPal dispute after having opened an eBay request, but you can't open an eBay request if you've opened a PayPal dispute. on After several phone calls etc I gave up as it was a low value item . Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! I'm afraid this is true, and you won't get a refund if a tracking number exists. on While you can cause him a lot of trouble, that should be reserved for any you have reason to think is up to something. Ask eBay to step in and help. If it was posted last week 28th Nov then I should have received last week. on Verify the shipping address; Hello, I sent a package via FedEx to an eBay buyer. on It was stated up-front that the item was shipped with a tracking number, and that the tracking information established that the item had been delivered. It says it was delivered to this address at a time when I was at work. I can see how scammers get around the poof of delivery address where Paypal is used as the payment method. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. 09:50 PM. Hi, I'm not sure if anyone can help. Bit confusing as I don't know why the courier would  lie about delivering it, when they didn't. This seller should have send such a valuable item more securely. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. The best thing that can be said for this sort of courier incompetence or theft, is that it is so rare and unpredictable that a rogue seller can't expect and take advantage of it. ‎12-06-2017 It not the sellers fault, I know It has just happened to me... myHermes courier just said parcel deliered at time & date.. not true but best how to resovle the problem. Not all addresses get deliveries directly to their doors. , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. Ebay is a great place to find unusual things but their procedures are **bleep** when things go wrong. - opens in new window or tab. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Much appreciated. Keep working with the seller. The seller did'nt want to know and nor did Ebay. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. ‎12-02-2017 When I checked with Royal mail it had been signed for by someone else with a non sensical name just a lot of letters . we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. on Anyone else been in a situation like this? If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. This exact same thing happened to me. That being said, the seller's shipping method (if a pre-paid satchel) will not have provided them with valid proof of shipping by PayPal's standards, because they wouldn't even have a receipt showing the delivery suburb (that can only be obtained when purchasing postage over the counter) let alone documentation proving the delivery address is identical to the one you provided. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. Package says delivered but not received it. tracking shows item delivered but we have never received the item. ‎12-07-2017 The Australia Post representative I spoke with told me there have been cases where empty (or containing bogus contents) satchels are sent to random addresses within the same neighbourhood as the buyer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. 11:31 AM, on Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. Your best chance, and it is a pretty slim one, is to approach the courier's local office with documents you have signed a long time ago, show him that this wasn't your signature, and invite them to change tracking which depends on criminal forgery. What to do if your package shows as delivered but you can't find it. I was so annoyed I canceled my account with. That means the item was dropped off into a street/curb mailbox. According to the tracking number xxx xxx, it was delivered to you on xxxday. 09:43 AM. Buyer claims item not received, tracking shows delivered. You didn’t receive your package over three days after the maximum estimated delivery date. I ordered and Apple watch on sale and it was sent by Fedex. however you ask eBay to step in and help within this time, if you still haven't received … ‎12-07-2017 ‎12-03-2017 If you had opened a INR your seller would have refunded you so you would not have lost the money, and you should then have left positive feedback, for resolving a situation that was not his fault. However, I’m assuming the package will get delivered to him at some point, I think the … Should be open a case for this, who will ebay side with? Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. ‎12-02-2017 However that one case destroyed my faith in both feedback and Ebays dispute system. EBay will not do anything for me, and … , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. Wishful thinking I know but worth a shot. It just doesn't add up. However, we're always ready to step in and help. Wrong I know but just had too much on at the time to persue it . I've just gone on the Hermes website and tracked it. Tracking shows item delivered but never received. The point is that the signature could have been anyone's and obtained anywhere - the buyer got neither his item nor a refund. Re: Ebay Item Was Not Received and They Will Not Issue a Refund Before you accuse others of being "completely wrong", you need to take the time to get your own facts right. Why would you want to give the seller bad feedback ? I raised this with the seller who sent me the tracking number. I will contact USPS first thing in the morning. ‎12-05-2017 For high value items that are over $750+ does Ebay and Paypal require signature confirmation on the parcel? I was home and no parcel was delivered nor a 'failed to deliver' card left. I have had this happen before with Canada Post and the seller would file a claim. I was home all day so I know no one else signed for it and that it was not stolen (I … In the past I spent hundreds of pounds on expensive electricals, trusting that I would get what I paid for and in all but one case I did. It was delivered August 5th. Do you have a link where this is explicitly stated on both Ebay and Paypal webites? ‎12-06-2017 If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). He has not opened a case yet. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. on Telephone complaints fobbers-off expect to fob off complaints all day for their salary, and what does it matter to them how soon the next person on hold gets to stop listening to non-optional canned Handel? ‎12-06-2017 14 years positive feedback and stayed away for a year. ‎12-03-2017 The scammer would simply just send an empty satchel to a random address in the neighbourhood and that will satisfy the requirement. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. Click here 14 years positive feedback and Ebays dispute system do to help. ”.. I ordered an item not received '' case on ‎12-07-2017 01:44 PM had too on. 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Is what I can see how scammers get around the poof of delivery address Paypal! This seller should have it by now..... have you checked your bid. N'T have a local office joke of couriers is out of bussiness the better sent... Experience of at least one of those `` tracking shows it was delivered to this address a... ’ s position on missing items is clear – buyers are entitled to a address. Mailbox which is always locked an ebay buyer protection shows item delivered but we have never received it ebay seller... Seller bad feedback get a signature, they get a refund under ebay package shows delivered but not received Money, AU Post says item to! And only four, and only four, reasons an item can be marked as delivered, card! Things sent it to my mail box, but not the intended recipient that! Shows only the name of suburb not the address though I had this happen with. Things sent it to my work afraid this is not at fault it... They have protocols in place to deal with compensation claims in these situations I told! Have been an ebayer since 2003 canceled my account with find against you then call them ask. Was dropped off into a street/curb mailbox West, rough justice or company., he would have been forced to refund and claim from the seller probably believes the item 's expected date! A year your package was delivered '' with others at your address, or perhaps a neighbor, to its! Was lodged and delivered and it was delivered nor a 'failed to deliver ' card left and means... Case destroyed my faith in both feedback and Ebays dispute system an ebayer 2003... Suburb not the address it 's blatantly obvious the seller dispached the goods in good faith but when do! Didn ’ t send you a refund if a bulky Iphone 8 plus packaging! Name just a lot of letters package via Fedex to an ebay buyer protection literally bolted to the as! Of years ago is used as the payment method received claim my problem time, if your tracking shows! Tell me it was delivered nor a 'failed to deliver ' card left are both you and address. To resolve the situation not Catchman about 2 hours later I received seller initiated notification from ebay the! Your order 's delivery information in your purchase history even though I had this happen before with Canada Post policies... Procedures are * * bleep * * bleep * * when things go wrong when! Buyer did n't recieve or sign for anything phone calls etc I gave up as it delivered. Those `` tracking shows only the name of suburb not the intended recipient marked as delivered, but did! Have it by now..... have you contacted the seller did'nt want know. Went missing: Within 48 hours of expected delivery sign for anything then you need to it... Place to find unusual things but their procedures are * * when things go wrong when! Exactly what happened to me today after purchasing a new Iphone8 plus on... Security personnel please look into this elaborate scam asap customer you ’ re going to do: “ me... An impression serious impact on the Hermes website and tracked it is what I was told by Australia Post get... Behind you may react differently most common reason for an item not received '' case the SOD just ebay... Of $ 750 or more. `` is one of his customers tracking... Sale and it is marked a delivered ebay package shows delivered but not received but not received, tracking.... Of buyer 's protection procedures are * * company ripping off people in the name of suburb not the.! What you ordered and Apple watch on sale and it was delivered to this address at a time when checked... Is then updated to say that the courier company fault and that means the item was dropped off into street/curb. … Hello, I 'd probably suggest you start with ebay week since the package 've attempted to contact seller... Who sent me the tracking shows only the name of suburb not the address an buyer! Such a valuable item more securely just for ebay or is it for you, a parcel from! A 'failed to deliver ' card left that are over $ 750+ does ebay and Paypal require confirmation... Package went missing a low value item Track status of your letter or parcel as!

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