Hopefully, we can get this resolved quickly. What it means: Solid red light shows when the microphone on/off button is pressed. A solid blue ring with a cyan light pointing in your direction means that Alexa is processing your query. Solved: Alexa says “I am having trouble connecting to the internet. However, I was only to set it up using my Lumia 950, my desktop (1903), both laptops (one 1903 other 1909), my iPhone 11, … ... I’m sorry to hear you're having trouble with your echo. Then you can open the Alexa app on your phone and start the setup process over again. EDIT: increased specificity. The Ring app is having trouble pinpointing your exact address at time you're entering it. I was able to fully setup my invoke after resetting it, and it fixed nothing. That means the device microphone is disconnected and Alexa is not listening. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. It's important to have your accurate address entered for professional monitoring. In the Alexa app, delete and re-add the smart device you’re having trouble with. If you continue to have trouble, reach out to Ring Support. ... She kept showing a red ring. Red Ring appears and then she says I'm having trouble understanding you right now, try later. Often times it'll say "I'm sorry, ... What the Echo's light ring means . Is there some secret trick for disabling upselling? Press it again to enable your microphone. I know that can be frustrating. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Get Tech Support 1-833-202-2695. If this doesn’t work, do a hard reset of both your Dot and the device. The light ring glimmers briefly when Alexa has heard and is processing your request. I keep having to unplug the Command Bar from the wall to get the built in Echo Dot to reboot as so often when I say "Alexa" to give a command, the light ring turns solid red and Alexa says "I'm sorry, I'm having trouble understanding right now. Red. Take a look at the help section in your Alexa app” ... I’m having the same problem with my dots. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. If you didn't make a request, Alexa … The Alexa help isn’t very helpful. I don't have second step auth and mine is having issues. When the light ring turns orange, your device will enter the setup mode. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. I find Alexa's skill upselling extremely annoying. Despite having disabled nudges and voice purchasing, and having enabled brief mode, it seems that upselling is an unadvertised feature that cannot be disabled. Please try later”. 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